UnitedHealthcare is waiving cost-sharing for COVID-19 treatment; continuing to expand access to telehealth. Learn more.

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Transportation Services

National MedTrans (MedTrans) will be the transportation benefit provider for UnitedHealthcare Community Plan of North Carolina members.

To schedule a ride, members can call 1-800-349-1855, TTY 711 2 days before their appointment.

Visit www.nationalmedtrans.com/nc for more information about being a transportation provider with National MedTrans, and frequently asked questions.   

NC Health Choice members are not eligible to receive non-emergency transportation services.

If you are a Non-Emergency Transportation Provider and interested in providing services to UnitedHealthcare Community Plan members, you can contact MedTrans as follows:

Email: netdev@nationalmedtrans.com
Phone: 844-885-2696 ext. 3
Website: https://nationalmedtrans.com/providers/