Healthcare Professional Education and Training
We provide a full range of training resources including interactive-self paced courses and instructor-led sessions. UHC On Air is UnitedHealthcare’s education platform that hosts on-demand programs.
Getting Started with UnitedHealthcare
This is the first course all new care providers should complete. Whether you are new to our network, have a new employee, or simply need a refresher, this self-paced course is designed to give you what you need to get started working with us.
Digital Transformation Education
Going Paperless Made Simple Guide
As we transition from paper delivery to digital solutions, here’s the support and information you need to make the process as seamless and smooth as possible.
Special Needs Plan (SNP) Model of Care Training for Providers
The required training includes information about the different types of SNPs tailored to individual needs. You’re considered a SNP care provider if you see UnitedHealthcare plan members who have benefits under a Medicare Advantage SNP.
Link New User Registration
- Self-paced Training: New User Registration Guide
Eligibility and Benefits on Link
- Self-paced Training: Eligibility and Benefits on Link Self-Paced Guide
- Instructor-Led Training: Register for the Eligibility and Benefits on Link Webinar
Prior Authorization and Notification
- Self-paced Training: Prior Authorization and Notification Overview
- Self-paced Training: Prior Authorization and Notification Interactive Guide
- Instructor-Led Training: Register for the Prior Authorization and Notification Webinar
- Self-paced Training: Referrals Self-Paced User Guide
Document Vault and Paperless Delivery
- Self-Paced Training: Going Paperless Made Simple Guide
- Instructor-Led Training: Register for the Document Vault and Paperless Delivery Webinar
My Practice Profile
- Self-Paced Training: My Practice Profile Guide
- Instructor-Led Training: Register for the My Practice Profile Webinar
- Instructor-Led Training: Register for the OptumPay Webinar
Billing/Revenue Management Company
- Instructor-Led Training: Register for the Billing/Revenue Management Company Webinar
Electronic Data Interchange
The OptumHealth™ Education website provides access to on-demand webcasts, information on upcoming conferences and registration for other educational programs.
Initial Health Assessment
Per California Department of Health Care Services (DHCS) Policy Letter 08-003, the Initial Health Assessment (IHA) is a comprehensive assessment that is completed during the member’s initial encounter(s) with a select or assigned primary care physician (PCP), appropriate medical specialist, or non-physician medical provider (Nurse Practitioner, Certified Nurse Midwives, Physician Assistants and Primary Care Providers in training) and must be documented in the member’s medical record.
The IHA enables the members PCP to assess and manage the acute, chronic and preventive health needs of the member. The IHA must be completed and documented in medical record within 120 calendar days of the member’s enrollment to UnitedHealthcare Community Plan.
If you have questions, please email the Quality Department at UHCCSCAQualityDepartment_DL@ds.uhc.com.
Screening Requirements for Autism Spectrum Disorder
- Per California Department of Health Care Services (DHCS) Policy Letter 18-006, federal law requires care providers to screen children younger than 21 who are enrolled in Medi-Cal for autism spectrum disorder. This requirement is part of the Center for Medicare & Medicaid Services (CMS) Early and Periodic Screening, Diagnostic and Treatment (EPSDT) guidelines.
- When screening children for autism spectrum disorder, we recommend administering the Ages and Stages Autism Screening Questionnaire – Third Edition (ASQ®-3). You can request a hard copy of the ASQ-3 by emailing firstname.lastname@example.org.
Timely Access to Care Standards
Care Provider Instructions
- Review the Timely Access to Care Standards and share them with your staff.
Timely Access to Care Standards
- The California Department of Managed Health Care requires that appointment requests are completed within specific timeframes. Following these standards guarantees that patients have timely access to care.
- We want to make sure our care providers are following the timely access to care standards. Each year, we ask certain care providers to complete a Patient Access and Availability Study. UnitedHealthcare Community Plan of California closely monitors grievance reports to identify access and availability issues. Issues will be tracked and, if a trend is identified, it may result in an Improvement Action Plan.