On March 20, 2023, we learned that incorrect eligibility data was being shown for some UnitedHealthcare Community Plan of Massachusetts members who are actively enrolled in the Senior Care Options (SCO) plan. This technical issue has now been resolved. Please continue to provide authorized care services according to the enrollees’ current individual care plan.
If you experienced a denial related to coverage eligibility or have questions about a SCO plan member’s eligibility, please call UnitedHealthcare at 888-867-5511, TTY 711. We apologize for any inconvenience this may have caused.
This self-paced training course offers an overview of the UnitedHealthcare Connected for One Care (MMP) Plan for providers.
As a network provider for One Care, you and your staff are required to complete a special training series designed to help you better meet the needs of enrollees. The training can be completed online.
Healthcare trainings were developed by the University of Massachusetts (UMass) Medical School in conjunction with the One Care plans and other stakeholders. These trainings focus on topics that provide foundational information on the One Care program, and aim to help improve healthcare quality through person-centered, coordinated care. Required training topics include:
Other topics are available, such as One Care an Introduction for One Care Plans, and new topics may be added as the One Care program continues to be implemented and as provider training needs are identified. To participate in the trainings, visit the One Care Shared Learning for Plan and Providers website. UMass and the One Care plans will coordinate the tracking of your participation in these training requirements.
In order to be counted as attending the healthcare training, you will need to select the "Submit to receive credit" button on each of the required trainings while being logged into your account.
See the training information below and stay up-to-date on topics that are important to your practice.
Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.
Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.