State-Required Integrated Care Team (ICT) Training
As a network provider for One Care, you and your staff are required to complete a special training series designed to help you better meet the needs of enrollees. The training can be completed online.
Healthcare trainings were developed by the University of Massachusetts (UMass) Medical School in conjunction with the One Care plans and other stakeholders. These trainings focus on topics that provide foundational information on the One Care program, and aim to help improve healthcare quality through person-centered, coordinated care. Required training topics include:
Engaging One Care Enrollees in Assessments & Care Planning
Principles of Cross Cultural Competence
Americans with Disabilities Act (ADA) Compliance
Contemporary Models of Disability: Beyond the Medical Model (Independent Living, Self-Determination and Recovery Model)
Promoting Wellness for People with Disabilities
Other topics are available, such as One Care an Introduction for One Care Plans, and new topics may be added as the One Care program continues to be implemented and as provider training needs are identified. To participate in the trainings, visit the One Care Shared Learning for Plan and Providers website. UMass and the One Care plans will coordinate the tracking of your participation in these training requirements.
In order to be counted as attending the healthcare training, you will need to select the "Submit to receive credit" button on each of the required trainings while being logged into your account.
See the training information below and stay up-to-date on topics that are important to your practice.
Optum Provider Express offers a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.
Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.
Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.
Claims and Payments: Get the most recent claims processing information.
Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
State-Specific Information: Each state has its own page for state-specific information and resources.