Please see below for a list of our current training materials for care providers.
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- 2017 UnitedHealthcare Annual Provider Satisfaction Survery Results (Last Modified 01.01.2018)
- AHCCCS Dental Provider Benefits Matrix (Last Modified 10.01.2017) - Provides information needed to properly document dental benefits provided through UnitedHealthcare Community Plan.
- Fluoride Varnish Information for Primary Care Providers (Last Modified 04.02.2018)
- Medical Record Documentation Requirements (Last Modified 01.19.2018) - Guidelines for physicians to ensure that a medical record is maintained in accordance to state guidelines.
- Member Appointment Guidelines: English
- Member Appointment Guidelines: Spanish
- Provider Appointment Availability Standards Quick Reference Guide - A one-page resource of appointment availability standards for primary care, specialty care, dental care, and maternity care.
- Trauma-Informed Care and Services (Last Modified 02.01.2016) - An online, on-demand three-part educational series for physicians, nurses, behavioral health clinicians and therapists, social workers (all practice types), peer support specialists, foster parents, residential placement staff and others who have an interest in topics relevant to child welfare.
- Verifying Member Eligibility through Arizona Health Care Cost Containment System (AHCCCS) Online (Last Modified 06.08.2018) - How to register and access AHCCCS member eligibility information.
- Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice.
- Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.
- OptumHealth Education (Last Modified 06.08.2018) - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
- OptumHealth Education Content Catalog for June 2018 (Last Modified 06.08.2018) - A listing of accredited, web-based activities catalog offered through OptumHealth Education.
- Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
- Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
- Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.