Provider Training | UnitedHealthcare Community Plan of Arizona

Healthcare Professional Education and Training

Training resources including interactive self-paced courses and instructor-led sessions. Community Plan of Arizona specific information is located in the State Specific Training section.

Please see below for a list of our current training materials for care providers.

• The AzAHP Credentialing Alliance, along with the AHCCCS Healthcare Plans, have created the following Provider Education Series which provides information about AzAHP, Credentialing, CAQH, Terminations and Organizational Information.
  
• AHCCCS Provider Enrollment Portal (APEP) Training Videos
• Arizona Telemedicine Program
  • Please review this regularly for updates on provider training webinars and educational opportunities.
• Care for Individuals Diagnosed with Schizophrenia and/or Prescribed Antipsychotic Medication
  • Notice for PCPs regarding care for individuals diagnosed with schizophrenia.
• Court-Ordered Evaluation and Court-Ordered Treatment
  •  A self-paced course to review the medical record requirements and documentation needed for members under Court-Ordered Evaluation and Court-Ordered Treatment.
• In This Together: Healthcare Team Care – Clinician Experience Project
  
• Integrated Clinics Overview and Billing Guidelines
  • A self-paced course to learn more about the billing guidelines for Integrated Clinics. 
• Interactive Training Series – Opioid Overdose
  • An Online Training Series for Healthcare Providers 
    
• Introduction to Trauma Informed Care Training 
  • Are you in need of a Trauma Informed Care Training? Relias has a course available to take where you will learn about the various types of trauma, the long-lasting consequences of trauma, and what it means to provide care through a trauma-informed lens.
• Member Eligibility and Benefits - Assisting members and Navigating Resources
  
• Provider Appointment Availability Standards Quick Reference Guide (Last Modified 10.05.2021)
  • A one-page resource of appointment availability standards for primary care, specialty care, dental care, and maternity care.
• Training for UnitedHealthcare Chat Support
  • Digital chat support is now available to get your questions answered while working in the UnitedHealthcare Provider Portal. Review this short guide to learn about current functionality and quick reference resources.
• Trauma-Informed Care - AHCCCS Training for Pediatric Behavioral Health Providers
• UnitedHealthcare Community Plan Justice Reach in Program
  • A self-paced course regarding the Justice Reach in Program
• Verifying Member Eligibility through Arizona Health Care Cost Containment System (AHCCCS) Online (Last Modified 02.06.2023)
  • How to register and access AHCCCS member eligibility information.

• Mental Health and Behavioral Health Training Videos (Optum Psych Hub Video Library)
  •  Access to training tutorials that address many behavioral health scenarios such as assessment and treatment of opioid overdose, panic disorders and treatment, making mental health referrals and much more.
• OptumHealth – Behavioral Health Training
  • OptumHealth Education offers informational webinars and training resources for providers on topics that may be vital to your practice. 
  • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
• Psychiatric and Psychotherapeutic Best Practices for Children – Birth Through Five Years of Age

• Autism Spectrum Disorder / Developmental Disabilities Training 
  
• Developmental Disabilities Physician Education
• Education and Training for Providers Who Treat Individuals with Intellectual and Developmental Disabilities
• Home Modification Instructions for Primary Care Physicians
• Intellectual and Developmental Disabilities Training

• Hard Edit Interactive Guide

OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

• OptumHealth Education - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
• Behavioral Health Toolkit for Medical Providers
• Post Traumatic Stress Disorder (PTSD) Resources

UnitedHealthcare Community Plan's Workforce Development (WFD) Operations Department values collaborative and sustainable knowledge sharing. We are dedicated to the improvement of outcomes by enhancing the knowledge, skills, and competencies of the workforce in order to create, sustain, and retain a viable workforce. We aid in changes to culture, changes to attitudes, and changes to people's potential to influence outcomes. The WFD Department also implements, monitors, and regulates Provider WFD activities and requirements. We ensure that all course content is culturally appropriate, has a trauma-informed approach and is developed using adult-learning principles and guidelines.

Additional WFD information: UHCCP Provider Manual, Workforce Development Section - Chapter 7

Contact Us: WFD@UHC.com

Training: 

• Ethics and Boundaries for Arizona Health Care Professionals
• Special Assistance Training for Members with a Serious Mental Illness
• Tribal Nations and Indigenous Awareness: A Cultural Competency Training for Arizona Health Care Professionals

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

Topics

• Accountable Care Programs: Programs related to your ACO partnership with UnitedHealthcare.
• Claims and Payments: Get the most recent claims processing information.
  
• Reform and Regulations: Get up-to-date regulatory data.
  
• State-Specific Information: Each state has its own page for state-specific information and resource
• Tutorials: Tutorials will quickly get you up to speed with our online self-service tools