Bulletins and Newsletters

AHCCCS Guidelines for ROPA Care Providers

Referring, ordering, prescribing or attending (ROPA) care providers will be required to register with AHCCCS for claims reimbursement and UnitedHealthcare Community Plan of Arizona has implemented this requirement into our claims processing guidelines. 

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Review these alerts, bulletins and newsletters to stay up to date on news, policy changes and other issues important to your practice.

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For Medical Policies, Medical Benefit Drug Policies, Coverage Determination Guidelines, Utilization Review Guidelines and corresponding update bulletins for UnitedHealthcare Community Plan, visit the Policies and Protocols section.

Visit the Payment Policy Notifications page to view updates. 

Appointment Availability Standards and Surveys

Oct. 14, 2020

The Arizona Health Care Cost Containment System (AHCCCS) requires care providers to comply with specific appointment availability standards.

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Evaluations, Services and Resources for Members With a Serious Mental Illness (SMI)

Oct. 14, 2020

Help determine SMI eligibility, status and evaluation.

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Mental Health Resources for Health Care Professionals

Oct. 2, 2020

You’re important to us. That’s why we’re gathering resources and support for health care professionals across UnitedHealth Group to help you focus on, manage and understand your mental and physical well-being during the national public health emergency.

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How to Search for Mental Health Providers

Oct. 14, 2020

Check out our step by step resource.

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UnitedHealthcare Community Plan Provider Manual Reminders

Oct. 2, 2020

As a reminder, providers need to comply with UnitedHealthcare Community Plan and payer protocols, including those contained in the UHCCP Care Provider Manual.

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UnitedHealthcare Dual Complete: Arizona Members Matched With a Navigator

Oct. 14, 2020

The UnitedHealthcare Dual Complete® plan will now pair our members with a Navigator.

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Benefit enhancements for Arizona dual special needs plan (DSNP)

Dec. 23, 2020

The UnitedHealthcare Dual Complete® plan is available for individuals who qualify for both Medicare and Medicaid. 

AHCCCS / Medicaid


Click here to access the Monthly Network News Brief articles

Access the articles shared in the monthly network news brief emails. Arizona-specific information is identified along with the date the article was shared. Review this regularly to keep up to date on the Community Plan of Arizona updates and reminders.

Contact Provider Call Center

1-800-445-1638 - Available from 8:00 a.m. - 5:00 p.m. Central Time