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Bulletins and Newsletters

AHCCCS Guidelines for ROPA Care Providers


Referring, ordering, prescribing or attending (ROPA) care providers will be required to register with AHCCCS for claims reimbursement and UnitedHealthcare Community Plan of Arizona has implemented this requirement into our claims processing guidelines. 

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EVV Hard Claim Edits will begin January 1, 2023


The Electronic Visit Verification (EVV) hard claim edits will be in effect for date of service starting January 1, 2023. Please review the AHCCCS notice for specific information to avoid claim non-payment and denials.

COVID-19 Resources for Providers

Review these alerts, bulletins and newsletters to stay up to date on news, policy changes and other issues important to your practice.

Alerts, Bulletins and News

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Click here to access the Monthly Network News Brief articles

Access the articles shared in the monthly network news brief emails. Arizona-specific information is identified along with the date the article was shared. Review this regularly to keep up to date on the Community Plan of Arizona updates and reminders.

For Medical Policies, Medical Benefit Drug Policies, Coverage Determination Guidelines, Utilization Review Guidelines and corresponding update bulletins for UnitedHealthcare Community Plan, visit the Policies and Protocols section.

Visit the Payment Policy Notifications page to view updates. 

Contact Provider Call Center

1-800-445-1638 - Available from 8:00 a.m. - 5:00 p.m. Central Time