Bulletins and Newsletters
AHCCCS Guidelines for ROPA Care Providers
Referring, ordering, prescribing or attending (ROPA) care providers will be required to register with AHCCCS for claims reimbursement and UnitedHealthcare Community Plan of Arizona has implemented this requirement into our claims processing guidelines.
Review these alerts, bulletins and newsletters to stay up to date on news, policy changes and other issues important to your practice.
- 01.06.2021 - AHCCCS Independent Oversight Committee (IOC) Requests and Inquiries Requirement
- 12.28.2020 - AHCCCS COVID-19 Vaccine Administration Billing Guidelines as of 12/14/2020
- 12.15.2020 - Pandemic Vaccine Provider Onboarding Form 1
- 12.15.2020 - Be Vaccine Ready! Information regarding the COVID-19 Vaccine guidelines
- 11.23.2020 - Reporting and Coding Deaths Due to COVID-19
- As doctors certify deaths involving COVID-19 in Arizona, an Arizona Department of Health Services (ADHS) review of these death certificates reveal some inaccuracies in the specified cause of death. Please review for additional information.
- 11.17.2020 - Retiring Admission Notification Fax Number Reminder for UnitedHealthcare Community Plan
- 11.16.2020 - Arizona Department of Health Services Pandemic Vaccine Provider Onboarding Tool
- How to get started
- 11.13.2020 - AHCCCS Electronic Visit Verification (EVV) Notice
- 11.12.2020 - Ordering, Referring, and Supervising Provider Guidelines - Updated 2021
- 10.15.2020 - Provider Onboarding Requirements for Pandemic Vaccinations
- 10.05.2020 - Plan of Care (POC) Requirement for Therapy Services
- A letter from DDD regarding the POC requirement specifically for Occupational, Physical and Speech Therapy
- 09.29.2020 - AHCCCS Flu Vaccine Initiative
- 09.29.2020 - New Inappropriate Primary Diagnosis Facility Policy - Effective Nov. 1, 2020
- 09.22.2020 - Mandatory Treatment Capacity Survey – Extended to October 16, 2020
- Arizona Revised Statute §36-109 requires that each quarter, each hospital, health care facility and outpatient substance abuse treatment providers that provide substance abuse treatment submit to the Department the following information. Please use the Survey Monkey link above and complete the survey no later than October 16, 2020
- 08.28.2020 - The 2020 Community Plan Provider Forum WebEx’s have been scheduled. Please register below.
- 08.20.2020 - Guidelines for Electronic Claim Corrections
- 08.03.2020 - Register for the Upcoming Flu Summit provided by the Arizona Partnership for Immunization (TAPI)
- 07.28.2020 - Using the Arizona Health Information Exchange (HIE)
- 07.22.2020 - How to Search for a Mental Health Provider by the Member’s Plan Type
- 07.01.2020 - 3rd Quarter 2020 Preferred Drug List Updates
- 06.22.2020 - EPSDT Billing Guidelines
- 05.27.2020 - AHCCCS Electronic Visit Verification (EVV) Information
- 03.17.2020 - COVID-19 Testing Information for Care Providers - UnitedHealthcare Community Plan of Arizona
- 03.12.2020 - Treating a Member in Crisis Benefit Information
- 03.12.2020 - 2nd Quarter 2020 Preferred Drug List Update
- 02.28.2020 - Expanded Community Plan Notification/Prior Authorization Requirements and Site of Service Medical Necessity Reviews for Certain Surgical Procedures Frequently Asked Questions
- 02.27.2020 - Behavioral Health Home Information
- 02.25.2020 - ADHS 2019 Novel Coronavirus Provider Resources
- 02.20.2020 - Guide: Behavioral Health Care after an ER or IP Hospitalization
- 02.12.2020 - AHCCCS Information Regarding Demographics, Social Determinants and Outcomes
- 02.12.2020 - DUR Educational Newsletter: Respiratory Therapy
- 01.30.2020 - Social Determinants of Health Billing Guidelines
- Information regarding the use of Social Determinants ICD-10 codes in the primary diagnosis position.
- Information regarding the use of Social Determinants ICD-10 codes in the primary diagnosis position.
- 01.29.2020 - 2019 Novel Coronavirus Outbreak Update and Healthcare Provider Guidance
- 01.28.2020 - PCP Letter from the Division of Developmental Disabilities (DDD)
- DDD provided this letter to Primary Care Providers (PCPs) regarding the requirement of the Plan Of Care (POC) to include dated signature and NPI for continuing therapy services.
- 01.22.2020 - AHCCCS Medical Coding Resources
- Information regarding coding changes for CPTs 96150 - 96155 including 2020 codes not covered or listed with limited coverage.
- 01.08.2020 - Retro Authorization Notice For Therapy Services
- 12.04.2019 - Responding to Division of Developmental Disabilities (DDD) Requests for Member Information
- 12.02.2019 - AHCCCS Online Provider Enrollment Portal – Launches 08.31.20
- 11.22.2019 - AHCCCS Performance Measure Study Provider Communication
- 11.05.2019 - New Infusion and Enteral Provider Information – Effective 12.01.19
- 11.04.2019 - Electronic Prescribing of Controlled Substances
- 10.07.2019 - Ambulatory Surgical Center Claim Form Reminder
- 10.07.2019 - Language Line - New Phone Numbers for Interpretation Services
- 10.07.2019 - Updated: Billing the Correct Member ID Number
- 10.07.2019 - Laboratory Services Update
- 10.07.2019 - Updated Guidelines for Checking Member Eligibility
- 10.04.2019 - AZ PT/OT/ST FAQ
- 09.26.2019 - Arizona Early Intervention Program (AzEIP) Reconciliation Notice
- 09.23.2019 - Rendering Provider Field Requirements
- 09.20.2019 - Reimbursement Notice for Evaluation and Management Services Performed During Global Obstetrical Care
- 08.16.2019 - DUR Educational Newsletter: Opioid and Buprenorphine Use for Treating Opioid Use Disorder
- 08.16.2019 - 2019 In-Person Provider Expo Invitation
- 08.13.2019 - UnitedHealthcare Community Plan Service Area Map - Effective 10.01.19
- 08.05.2019 - 2019 Provider Forum WebEx Invitation
- Register to join a Forum that works with your schedule.
- Register to join a Forum that works with your schedule.
- 07.29.2019 - Adult Immunization Notice - Effective 07.01.19
- 07.29.2019 - Ordering, Referring, and Supervising Provider Guidelines
- 07.16.2019 - Interactive Voice Response System
- 06.26.2019 - Free Buprenorphine Waiver Training for Physicians, Nurse Practitioners & PA's – 07.16.19
- 06.19.2019 - Changes are coming to your Developmentally Disabled Program.
- 05.31.2019 - Coordination of Benefits Memo from AHCCCS
- 05.17.2019 - Medication Management and Medication-Assisted Treatment
- 05.17.2019 - Claim Resubmission Requirements
- 05.16.2019 - Obstetrical (OB) Billing Guidelines: Updated OB Billing Guidelines
- 05.06.2019 - Voluntary Behavioral Health Evaluation Guidelines
- 03.19.2019 - Access to Care for Opioid Use Disorder
- 03.18.2019 - Information regarding Electronic Payments and Statements (EPS)
- 03.15.2019 - URGENT - Confirmed Measles Case in Pima County
- 03.11.2019 - 2019 Statewide Symposium in Support of Service Members, Veterans & Their Families
- Symposium information and registration
- Symposium information and registration
- 03.05.2019 - Claims Reminder: Timely Filing and Coordination of Benefits Agreement
- 03.04.2019 - FQHC/RHC Claim Submission Guidelines
- 03.04.2019 - National Drug Code (NDC) Billing Guidelines
- 02.28.2019 - Appointment Availability Standards and Surveys
For Medical Policies, Medical Benefit Drug Policies, Coverage Determination Guidelines, Utilization Review Guidelines and corresponding update bulletins for UnitedHealthcare Community Plan, visit the Policies and Protocols section.
Visit the Payment Policy Notifications page to view updates.
Appointment Availability Standards and Surveys
The Arizona Health Care Cost Containment System (AHCCCS) requires care providers to comply with specific appointment availability standards.
Evaluations, Services and Resources for Members With a Serious Mental Illness (SMI)
Help determine SMI eligibility, status and evaluation.
Mental Health Resources for Health Care Professionals
You’re important to us. That’s why we’re gathering resources and support for health care professionals across UnitedHealth Group to help you focus on, manage and understand your mental and physical well-being during the national public health emergency.
How to Search for Mental Health Providers
Check out our step by step resource.
UnitedHealthcare Community Plan Provider Manual Reminders
As a reminder, providers need to comply with UnitedHealthcare Community Plan and payer protocols, including those contained in the UHCCP Care Provider Manual.
UnitedHealthcare Dual Complete: Arizona Members Matched With a Navigator
The UnitedHealthcare Dual Complete® plan will now pair our members with a Navigator.
Benefit enhancements for Arizona dual special needs plan (DSNP)
The UnitedHealthcare Dual Complete® plan is available for individuals who qualify for both Medicare and Medicaid.
Visit the News and Network Bulletin page to view updates and articles.
Contact Provider Call Center
1-800-445-1638 - Available from 8:00 a.m. - 5:00 p.m. Central Time