UnitedHealthcare Community Plan of Arizona is compliant with Section 1903 of the Social Security Act (42 U.S.C. 1396b), also known as the 21st Century Cures Act, and the requirements set forth by AHCCCS; the Arizona State Medicaid program. This consists of the implementation of Electronic Visit Verification (EVV) for non-skilled in-home services (attendant care, personal care, homemaker, habilitation, respite) and in-home skilled nursing services (home health) as of January 1, 2021. For updated EVV information, please review the material below or visit https://www.azahcccs.gov/AHCCCS/Initiatives/EVV/.
UnitedHealthcare Community Plan would like to encourage our provider community utilizing EVV to have a policy in place outlining their process for following all of the provider requirements, as specified in AMPM 540. A policy may be essential in the future for potential review and auditing purposes.
The Electronic Visit Verification (EVV) team recently posted the Nov. 20 Service Confirmation Portal Training webinar. The training includes an overview of the AHCCCS Service Confirmation Portal which is required to be used by providers when the EVV service does not require prior authorization by a health plan. All EVV videos are posted in the EVV playlist on YouTube..
Community Plan Contact Resources
Please include your Tax ID Number, Practice Name, Contact Information, Member Name, Authorization Number (if applicable), date of service and reason for inquiry.
AHCCCS Medical Policy Manual (AMPM) Policy 540 is live!
AMPM 540 Attachment D, EVV Member Contingency Back Up Plan Form
Providers and Health Plan Tier 1 Support contact info:
Tier 1 AltEVV Support contact info:
AHCCCS EVV email
Sign up for EVV Constant Contact (hyperlink below) email notifications which communicate updates on recent developments for initiatives such as the EVV Initiative