UnitedHealthcare Community Plan of Arizona is compliant with Section 1903 of the Social Security Act (42 U.S.C. 1396b), also known as the 21st Century Cures Act, and the requirements set forth by AHCCCS; the Arizona State Medicaid program. This consists of the implementation of Electronic Visit Verification (EVV) for non-skilled in-home services (attendant care, personal care, homemaker, habilitation, respite) and in-home skilled nursing services (home health) as of January 1, 2021. For updated EVV information, please review the material below or visit https://azahcccs.gov/evv.
UnitedHealthcare Community Plan would like to encourage our provider community utilizing EVV to have a policy in place outlining their process for following all of the provider requirements, as specified in AMPM 540. A policy may be essential in the future for potential review and auditing purposes.
EVV Readiness (Contingency Plan Default Grid) - Provider agencies shall use the standardized AHCCCS Contingency/Back-Up Plan form as provided in Attachment D of AMPM 540 for missed or late service visits and discuss the members preference on what to do should a visit be late or missed. Should a member not choose a preference, a default preference may be applied based upon the service.
AHCCCS Final EVV Training Sessions - AHCCCS and Sandata are offering another round of training sessions for providers. In addition to the webinar training series, you will be able to access a trainer for direct assistance with your specific training needs in the "Ask a Trainer" session.
Independent Web-Based Training is available at any time by viewing the recorded sessions and/or accessing Sandata’s library of videos. These video resources are available at any time and you are welcome to view these as many times as required. Training videos are available here or by using your account on the Zendesk portal at https://sandata.zendesk.com/hc/en-us