Electronic Visit Verification (EVV)

UnitedHealthcare Community Plan of Arizona is compliant with Section 1903 of the Social Security Act (42 U.S.C. 1396b), also known as the 21st Century Cures Act, and the requirements set forth by AHCCCS; the Arizona State Medicaid program. This consists of the implementation of Electronic Visit Verification (EVV) for non-skilled in-home services (attendant care, personal care, homemaker, habilitation, respite) and in-home skilled nursing services (home health) as of January 1, 2021. For updated EVV information, please review the material below or visit

UnitedHealthcare Community Plan would like to encourage our provider community utilizing EVV to have a policy in place outlining their process for following all of the provider requirements, as specified in AMPM 540. A policy may be essential in the future for potential review and auditing purposes.

Service Confirmation Portal Training Session Posted

The Electronic Visit Verification (EVV) team recently posted the Nov. 20 Service Confirmation Portal Training webinar. The training includes an overview of the AHCCCS Service Confirmation Portal which is required to be used by providers when the EVV service does not require prior authorization by a health plan. All EVV videos are posted in the EVV playlist on YouTube..

AHCCCS EVV Service Confirmation Portal User Manual


Community Plan Contact Resources

Please include your Tax ID Number, Practice Name, Contact Information, Member Name, Authorization Number (if applicable), date of service and reason for inquiry.

AHCCCS Medical Policy Manual (AMPM) Policy 540 is live!

AMPM 540 Attachment D, EVV Member Contingency Back Up Plan Form

Providers and Health Plan Tier 1 Support contact info:

Tier 1 AltEVV Support contact info:

AHCCCS website


Sign up for EVV Constant Contact (hyperlink below) email notifications which communicate updates on recent developments for initiatives such as the EVV Initiative  

EVV Training:

  • Sandata EVV System Training 
  • Sandata Training Course Worksheet
  • AHCCCS Final EVV Training Sessions - AHCCCS and Sandata are offering another round of training sessions for providers. In addition to the webinar training series, you will be able to access a trainer for direct assistance with your specific training needs in the "Ask a Trainer" session.
    Independent Web-Based Training is available at any time by viewing the recorded sessions and/or accessing Sandata’s library of videos. These video resources are available at any time and you are welcome to view these as many times as required. Training videos are available here or by using your account on the Zendesk portal at