Select from below for UnitedHealthcare Community Plan of Texas contact information including call center phone numbers, email addresses, mailing address and more.
Chat: Connect with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal.
Phone: 888-303-6162
888-887-9003
To notify UnitedHealthcare Community Plan of Texas about a member’s court-ordered psychiatric services or substance use disorder (SUD) treatment, please access the Secure Transactions on Provider Express. You also may call the Customer Service number on the back of the member's ID card or the Provider Services Line for behavioral health providers at 877-614-0484.
Phone: 888-787-4107
Email: uhc_cp_prov_relations@uhc.com
To reach Modivcare Provider Relations & Network Ops, call Cristina Lopez at 737-280-0038 or email cristina.lopez@modivcare.com.
Phone: 866-858-3546 to contact your current assigned provider relations advocate.
Customer Service: 877-597-7799
Service Coordination Hotline: 877-352-7798
Service Coordination Hotline: 800-349-0550
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478
Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270
Member and Provider Complaints and Appeals Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas: Jefferson, Harris, and Nueces
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478
Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270
Member and Provider Complaints and Appeals Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas: Jefferson, Harris, Hidalgo, and Nueces
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478
Claims Mailing Address
UnitedHealthcare Community Plan
CLAIMS
PO Box 31352
Salt Lake City, UT 84131-0352
Provider Appeals and Complaints Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Area:
Jefferson, Harris, Nueces,Travis and Central Medicaid Rural Service Area (MRSA) and Northeast MRSA
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478
Medical Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5290
Kingston, NY 12402-5290
Provider Appeals and Complaints Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas
Jefferson, Harris, Hidalgo, Medicaid Rural Service Area (MRSA Central) and MRSA Northeast
Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST
Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478
Medical Claims Mailing Address
UnitedHealthcare Connected
P.O. Box 31352
Salt Lake City, UT 84131-0352
Provider Grievances Address
UnitedHealthcare Connected
PO Box 31364
Salt Lake City, UT 84131-0364
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
Service Delivery Areas: Harris County, Texas
When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it.
Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.
Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.
You can report suspected fraud, waste, or abuse by recipients or providers in Texas health and human services programs online or by calling their toll-free fraud hotline. The Texas health and human services system includes:
Learn more about how to make a report to Texas Health Human Services.