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Select from below for UnitedHealthcare Community Plan of Texas contact information including call center phone numbers, email addresses, mailing address and more.

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Provider Relations

Chat: Connect with a live advocate 7 a.m.–7 p.m. CT from the UnitedHealthcare Provider Portal.
Phone: 888-303-6162

Phone: 888-303-6162Provider and Member Customer Service (includes Behavioral Health)

888-887-9003

Court-Ordered Psychiatric Services or SUD Treatment

To notify UnitedHealthcare Community Plan of Texas about a member’s court-ordered psychiatric services or substance use disorder (SUD) treatment, please access the Secure Transactions on Provider Express. You also may call the Customer Service number on the back of the member's ID card or the Provider Services Line for behavioral health providers at 877-614-0484.

Long Term Services and Supports Customer Service

Phone: 888-787-4107 
Email: uhc_cp_prov_relations@uhc.com

Non-Emergency Medical Transportation (NEMT)

To reach Modivcare Provider Relations & Network Ops, call Cristina Lopez at 737-280-0038 or email cristina.lopez@modivcare.com.

Nursing Facility Providers of Long-Term Care

Phone: 866-858-3546 to contact your current assigned provider relations advocate.

STAR Kids

Customer Service: 877-597-7799
Service Coordination Hotline: 877-352-7798

STAR+PLUS

Service Coordination Hotline: 800-349-0550

Nurseline

  • CHIP:  800-850-1267
  • STAR: 800-535-6714
  • STAR KIDS: 844-222-7326
  • STAR+PLUS: 877-839-5407
  • Dual Eligible Members: 877-596-3258
    • Except R6801-011 Members: 877-440-9407
    • R6811-011 Members: 877-365-7949

Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST

Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478

Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270

Member and Provider Complaints and Appeals Address
UnitedHealthcare Community Plan
Attn:  Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364

Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Areas: Jefferson, Harris, and Nueces

Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST

Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478

Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5270
Kingston, NY 12402-5270

Member and Provider Complaints and Appeals Address
UnitedHealthcare Community Plan
Attn:  Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364

Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Areas: Jefferson, Harris, Hidalgo, and Nueces

Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST

Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478 

Claims Mailing Address
UnitedHealthcare Community Plan
CLAIMS
PO Box 31352
Salt Lake City, UT 84131-0352
 
Provider Appeals and Complaints Address      
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364
 
Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374
 
Service Delivery Area:
Jefferson, Harris, Nueces,Travis and Central Medicaid Rural Service Area (MRSA) and Northeast MRSA

Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST

Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478

Medical Claims Mailing Address
UnitedHealthcare Community Plan
PO Box 5290
Kingston, NY 12402-5290

Provider Appeals and Complaints Address
UnitedHealthcare Community Plan
Attn: Complaint and Appeals Dept.
PO Box 31364
Salt Lake City, UT 84131-0364

Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Areas
Jefferson, Harris, Hidalgo, Medicaid Rural Service Area (MRSA Central) and MRSA Northeast

Provider Call Center
888-887-9003
Monday-Friday from 8 a.m. – 6 p.m. CST

Postal Mailing Address
UnitedHealthcare Community Plan
14141 Southwest Freeway
Suite 500
Sugar Land, Texas 77478

Medical Claims Mailing Address
UnitedHealthcare Connected
P.O. Box 31352
Salt Lake City, UT 84131-0352

Provider Grievances Address
UnitedHealthcare Connected
PO Box 31364
Salt Lake City, UT 84131-0364

Overbilling and Refund Address
UnitedHealthcare Community Plan
PO Box 740804
Atlanta, GA 30374

Service Delivery Areas: Harris County, Texas

Reporting Fraud, Waste or Abuse to Us

When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. 

Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.

Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.  

Reporting Fraud, Waste or Abuse to the State of Texas

You can report suspected fraud, waste, or abuse by recipients or providers in Texas health and human services programs online or by calling their toll-free fraud hotline. The Texas health and human services system includes:

  • Medicaid
  • The Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamps)
  • Temporary Assistance for Needy Families (TANF)
  • Women, Infants, and Children (WIC) program
  • The Children's Health Insurance Program (CHIP)

Learn more about how to make a report to Texas Health Human Services.