Electronic Visit Verification

A program provider, FMSA or CDS employer must use an Electronic Visit Verification (EVV) vendor system or an HHSC-approved EVV proprietary system to electronically document the delivery of an EVV service. EVV is a computer-based system that electronically documents and verifies service delivery information, such as date, time, service type and location for certain Medicaid service visits.  Please frequent this page often for Information on EVV such as Alerts & Notifications, training, and compliance requirements.

EVV is currently required for all programs and services as listed:

  • ­   Long-term Care Fee-for-Service (FFS)
    • Community Attendant Services (CAS)
    • Family Care (FC)
    • Community Living Assistance and Support Services (CLASS) Waiver
    • Primary Home Care (PHC)
    • Deaf Blind Multiple Disability (DBMD) Waiver
    • Home and Community-based Services (HCS) Waiver
    • Texas Home Living (TxHmL) Waiver
    • Family Care (FC)
    • Primary Home Care (PHC)
    • Home and Community-based Services (HCS) Waiver
  • ­   Acute Care FFS
    • Personal Care Services (PCS)
    • Community First Choice (CFC)
    • Youth Empowerment Services (YES) Waiver
    • Home and Community-based Services-Adult Mental Health (HCBS-AMH) Waiver
    • MCOs are the payers for managed care services under contract with the state.
  • ­   Managed Care
    • STAR Health
    • STAR Health - Medically Dependent Children’s Program (MDCP) Covered Services
    • STAR+PLUS Home and Community Based Services (HCBS)
    • STAR Kids
    • STAR Kids MDCP Covered Services
    • UnitedHealthcare Connection (Medicare-Medicaid Plan) (MMP)

For more information, see HHSC's EVV webpage and TMHP's EVV webpage:


Contact Guides

The following guides have contact information for EVV inquiries:

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State-specific training, education and user guides