Review these alerts and bulletins to stay up to date on news, policy changes and other issues important to your practice.
For important announcements from the Texas Health and Human Services Commission, visit the Messages from Texas HHSC page.
Current Alerts
- 11.08.2018 - Provider Alert: Updated Abuse, Neglect and Exploitation Reporting Process for STAR Kids Care Providers
- 11.05.2018 - Prior Authorization for Post-Acute Inpatient Care Required for Medicare Advantage Benefit Plans - Effective January 1, 2019
- 11.05.2018 - UnitedHealthcare Community Plan Outpatient Injectable Cancer Therapy Authorization Process Changes - Effective February 1, 2019
- 11.01.2018 - Update to Multiple Procedure Payment Reduction Policy
- 11.01.2018 - New Vitamin D Policy for Texas - Effective January 18, 2019
- 09.26.2018 - Wellness Quality Measures Observation and Documentation
- 09.24.2018 - New Prior Authorization Requirements for Parsabiv
- 09.04.2018 - Respite Prior Authorization Requests for STAR+PLUS Waiver Members
- 08.28.2018 - Provider Alert: Incorrectly Paid Claims for Non-Emergent Ambulance Transportation for STAR+PLUS Members Who Also Have Medicare Benefits
- 08.14.2018 - New Smart Edits for Care Provider Taxonomy Starting August 16, 2018
- 08.10.2018 - Provider Alert: Billing Care Provider Taxonomy Necessary on Claims Starting September 1, 2018
- 08.09.2018 - Necessary Neonatal Level of Care Designation
- 08.08.2018 - Facility Billing Codes: When to Send the Bill to Us
- 07.23.2018 - Home Nursing Services: Acute and LTSS; S and G Codes
- 07.23.2018 - Provider Alert: Incorrect Payment of Personal Care Services Claims
- 07.18.2018 - You're Invited to Meet with Us in Your Community. Attend our Provider Expos! August 2018
- 07.18.2018 - You're Invited to Meet with Us in Your Community. Attend our Provider Expos! September 2018
- 07.18.2018 - You're Invited to Meet with Us in Your Community. Attend our Provider Expos! October 2018
- 06.29.2018 - Important Claims Changes for Texas Medicaid Care Providers
- 06.20.2018 - Updated Policy: Provider Statement of Need Required for PCS and HAB Services Prior to Authorization of Services
- 05.30.2018 - Billing for Certain CHIP Perinatal Services
- 05.15.2018 - Fixing Claims Faster Starting June 1, 2018
- 05.07.2018 - Changes to CHIP Copayments
- 06.22.2018 - Billing for Speech Therapy Claims
- 04.12.2018 - Claims Rejected by Texas Medicaid & Healthcare Partnership
- 04.03.2018 - Prior Authorization for THSteps-CCP Services
- 03.30.2018 - Correct Inpatient Bill Type Code Required for Nursing Facility Services
- 03.28.2018 - Texas Medicaid Enrollment Necessary for Some LTSS Provider Types
- 03.22.2018 - Submitting Claims for Unlisted Services
- 03.08.2018 - LTSS Provider Medicaid Enrollment Extended to March 31, 2018
- 03.05.2018 - Upcoming Provider Revalidation Webinar on March 22, 2018
- 03.02.2018 - Claims Review Due to Billing Code Changes for Lab Testing
- 03.02.2018 - Important Information for Rehabilitation Therapy Providers
- 02.26.2018 - Taxonomy Code Requirements for 2018 Claims
- 02.23.2018 - Claim Adjustments for Rehabilitation Therapy Providers
- 02.12.2018 - Claims Rejected by Texas Medicaid & Healthcare Partnership
- 02.12.2018 - Using Modifier 59 When Billing for Distinct Services on the Same Day
- 01.23.2018 - Adjustments Complete for Claims Affected by Breastfeeding Support
- 01.23.2018 - Adjustments Complete for Claims Affected by Benefit Updates for Psychological Neurobehavioral and Neuropsychological Testing
- 01.11.2018 - New Pediatric Supplement Form Required for Rehabilitation Therapy Authorization Requests
- 01.11.2018 - Nursing Facility MMP Member Admission Notification
Previous Alerts
- 10.24.2017 - Medicaid Fee Changes for Rehabilitation Care Providers
- 10.24.2017 - Sign Up for Alerts
- 10.17.2017 - Help Stop Medicaid Fraud
- 09.27.2017 - LTSS Online Authorizations Updated
- 07.20.2017 - New Way to Refer for Behavioral Health Needs
- 07.11.2017 - Important Enrollment Information for Care Providers Ordering, Prescribing or Referring for Our Members
- 06.26.2017 - Eligibility MESAV Now Available for Nursing Facilities on Link
- 06.22.2017 - Claim Reconsideration Process Now Available for Clinical Review
- 06.15.2017 - CHIP Providers Need to be TX Medicaid Enrolled by Dec. 31, 2017
- 06.08.2017 - LTSS Providers Need to Enroll in Medicaid by July 1, 2017
- 06.06.2017 - A STAR Kids Letter: LTSS Authorizations Extended No Later than June 30, 2017
- 05.26.2017 - Prior Authorization Changes for PT, OT and ST Starting July 1, 2017
- 05.25.2017 - RUG Score Available for Nursing Facilities
- 05.09.2017 - Texas Health Steps Vaccine Administration Claims Error Resolved
- 04.09.2017 - Home Health Plan of Care Required for All New Home Health Services Requests
- 03.29.2017 - Home Health Skilled Nursing Claims Recoupment
- 03.22.2017 - STAR Kids Prior Authorization Notification
- 03.10.2017 - Incorrect Payment of STAR Kids Home Health Claims
- 02.06.2017 - Help Members Get Free Transportation by Enrolling Your Service Location with Medicaid
- 12.15.2016 - Claims Reprocessing for Incorrectly Paid “Z23 Encounter for Immunizations” Claims
Information on Electronic Visit Verification, Electronic Visit Verification Archives, Forms, HHSC Alerts & Notifications, Training, and Your Plan Compliance.
HHSC Alerts and Resources
- 11.13.2018 - HHSC Alert: Provider Proprietary EVV System Survey
- 10.31.2018 - HHSC EVV Alert - Potential Evaluation of EVV Vendor Pool
- 10.18.2018 - Mid-October Reminder to EVV Providers Transitioning to DataLogic
- 10.03.2018 - EVV Alert: Updated Reminder to EVV Providers Transitioning to DataLogic
- 09.26.2018 - EVV Alert: The 21st Century Cures Act and Electronic Visit Verification
- 09.26.2018 - EVV Alert: Reminder to EVV Providers Transitioning to DataLogic
- 09.04.2018 - EVV Alert: Electronic Visit Verification Providers Transitioning To DataLogic
- 09.04.2018 - EVV Alert: Notice of Billing Policy Changes to Providers Required To Use EVV
- 08.14.2018 - EVV Alert: EVV Revises Unallowable Phone Identification and Recoupment Policy
- 08.14.2018 - EVV Alert to Transitioning Providers: EVV Claims May Be Denied or Recouped
- 07.25.2018 - MEDsys Providers: Key Dates, Transition Questions and Frequently Asked Questions
- 07.25.2018 - News for Providers Transitioning to DataLogic Vista
- 07.13.2018 - HHSC Alert: EVV Electronic Authorization Pilot
- 07.03.2018 - HHSC Alert: Important Revision to MEDsys Issued Small Alternative Devices Return Policy
- 07.03.2018 - HHSC Alert: Visit Maintenance Reduction Solutions
- 06.13.2018 - Update: Temporary Reduction in Minimum EVV Compliance Score Requirement Visit Dates Have Changed
- 06.05.2018 - HHSC Alert: MEDsys Providers Must Initiate Transition to DataLogic by July 31, 2018
- 06.04.2018 - HHSC Notice – Data Collection Information for Providers Transitioning to DataLogic Vesta EVV System
- 05.24.2018 - Small Alternative Device Zip Tie Now Optional
- 05.22.2018 - To help with Transition to Vesta: Temporary Reducation for EVV Compliance Rate
- 05.16.2018 - HHSC Notice: Order Small Alternative Devices (SAD) Electronically Beginning May 1, 2018
- 04.25.2018 - Tour of Texas Info Sessions
- 04.25.2018 - Transition Timeline EVV
- 03.23.2018 - MEDsys expires Nov. 6, 2018: What You Need to Know
- 02.09.2018 - HHSC Notice: EVV Cell Phone Policy Alert
- 01.11.2018 - Small Alternative Devices (SAD) Must Be In Member's Home: See How To Install
- 02.08.2017 - Reminder on Required EVV System Data Elements
- 07.10.2017 - Change to Reason Code 305: Malfunctioning Small Alternative Device or Invalid Small Alternative Device Value - Verified Services Were Delivered
- 11.18.2016 - Reason Code News
Training
- Texas Health and Human Services Commission EVV Provider Training (Last Modified 06.11.2018)
- 2017 Electronic Visit Verification (EVV) Training
- Complete List of Reason Codes (Last Modified 06.11.2018)
- EVV Brochure
Your Plan Compliance
Current Alerts
- 10.12.2018 - Claims Clarification: Ambulance Wait Times
- 10.12.2018 - Claims Clarification: Outpatient Facility Observation Claims
- 09.28.2018 - Claims Clarification: Occupational Therapy/Physical Therapy/Speech Therapy Rehabiliation Claims
- 08.28.2018 - Claims Clarification: Non-Emergent Ambulance Transportation Claims for STAR+PLUS Members Who Also Have Medicare Benefits
- 07.23.2018 - Ambulance: Supplies; Attendant: Condition
- 07.23.2018 - Rehab Therapies: Untimed Therapies; Restricted Codes
For Medical Policies, Medical Benefit Drug Policies, Coverage Determination Guidelines, Utilization Review Guidelines and corresponding update bulletins for UnitedHealthcare Community Plan, visit the Policies and Protocols section.